Support
Contact: kontakt@itama.pl, phone +48 451 461 949
If something does not work, tell us your iPhone model, iOS version and CutNeo version (Settings in the app). We reply within 2 business days.
Captions
How do I caption a video?
In the project list tap "New project", pick a video from Photos or Files, choose the spoken language (English or Polish) and tap "Create captions". The first time, the app asks for consent to send the audio to speech recognition.
Is my video uploaded?
No. Only the audio is sent for speech recognition; the video stays on your phone. The audio is not stored. Details in the Privacy Policy.
A word in my captions is wrong. How do I fix it?
In the editor, swipe the word strip to the wrong word, tap it and choose "Edit phrase".
How do I cut pauses and "um"s?
In the editor tap "Trim". CutNeo lists the pauses and filler words it found: listen to any of them, untick the ones you want to keep and tap "Apply". One "Undo" brings everything back.
Where are my files and finished videos?
In the Files app: On My iPhone, CutNeo (folders with media, projects and exports). You can also share a finished video straight after export with the system Share sheet.
Speech recognition does not work.
Check your internet connection and that consent to send audio has not been withdrawn (Settings in the app, Privacy). If your free allowance is used up, the app shows the CutNeo Pro screen. If the problem continues, write to us.
Limits and subscription
How much can I do for free?
3 videos or 15 minutes of speech (whichever comes first) and 3 AI descriptions, in full quality with no watermark. No card and no account needed.
How much is CutNeo Pro and what does it include?
PLN 99.99 per year (first 7 days free) or PLN 14.99 per month in the Polish App Store; Apple shows the price in your currency. It includes up to 20 hours of audio per month and all features. More in the Terms of Use.
How do I cancel my subscription?
On your iPhone: Settings, your name at the top, Subscriptions, CutNeo, "Cancel Subscription". Do it at least 24 hours before the end of the period (including the trial) to avoid the next charge. CutNeo Pro keeps working until the end of the paid period. Deleting the app does not cancel the subscription.
How do I get my subscription on a new iPhone?
Sign in with the same Apple ID, open CutNeo and tap "Restore purchases" on the CutNeo Pro screen or in the app Settings.
How do I request a refund?
Refunds are handled by Apple: go to reportaproblem.apple.com, sign in with your Apple ID, choose the CutNeo purchase and describe the reason.
I used my 20 hours this month.
The limit resets on the first day of the next month. Until then you can still edit and export videos that already have captions.